Join the Patient Experience Leadership Academy
Master the essential practices that drive patient satisfaction, enhance team performance, and improve OAS CAHPS survey scores.
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Overview
Benefits of our training programs
Develop & Train Leaders
Cultivate a leadership mindset for better patient outcomes.
Improve Clinical Outcomes
Implement best practices to enhance healthcare delivery.
Optimize Employee Retention & Engagement
Build motivated and committed teams.
Elevate Financial Performance
Increase operational efficiency and profitability.
Empower Your Team
Top features
Implementing and Analyzing OAS CAPHS
Data Collection and Terminology
Analyzing Survey Results
Using Results for Improvement
Top features
Patient-Centered Communication – AIDET, ICARE
Active Listening Skills
Communication Frameworks
Teach-Back Strategy
Top features
Service Excellence & Hospitality in Healthcare
The Fundamentals of a 5-Star Patient Experience
Anticipating and Exceeding Patient Needs
Managing Difficult Patient Interactions with Professionalism
Top features
Emotional Intelligence & Compassionate Care
Recognizing and Responding to Patient Emotions
Providing Care with Courtesy and Respect
Mindfulness and Self-Awareness for Better Patient Engagement
Top features
Effective Team Collaboration & Communication
Effective Team Collaboration & Communication
Conflict Resolution and Teamwork Strategies
Strengthening Colleague Relationships for Better Patient Care
Top features
Managing Challenging Patient Interactions
De-escalation Techniques for Difficult Patients and Families
Handling Complaints and Concerns Effectively
Service Recovery Strategies to Rebuild Patient Trust
Empower Your Team
Top features
Enhancing Patient Education & Discharge Transitions
Clear Communication for Patient Understanding
Effective Discharge Planning for Better Outcomes
Addressing Patient Questions and Concerns
Join PX Leadership Academy Today!
Px Leadership Academy is a subsidiary of Real Change RN.
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Are you ready to experience Real Change RN?
Elevate your ASC with enhanced coaching, workshops, and consulting from our parent company, Real Change RN.
Meet our teachers
Patient Experience for Your ASC
Jessica Bush, MHA, RN, BSN, CPXP, CAPA, CPC is the Founder and CEO of Real Change RN Consulting. She is a Certified Ambulatory Peri-Anethesia Registered Nurse, a Certified Patient Experience Professional, and a Certified Maxwell Leadership Educator, Facilitator and Executive Coach with over 20 years of leadership and nursing experience. As a Patient Experience Specialist, her unique perspective allows her to combine expert clinical practice with patient expectations and leadership strategies to create sustainable action plans that actually work. Jessica is real and transparent as she engages the human heart to become alive with purpose, renews the privilege of making a difference and resurrects the spirit of care sought after in the healthcare industry. She delivers inspirational keynote speeches, five-star patient care delivery models, engaging professional development workshops and personalized coaching to propel healthcare leaders forward in their commitment to CARE.
“I work to improve your healthcare organization’s patient experiences from start to finish, providing a unique culture assessment, evidenced-based practical process improvements and critical recommendations to help you bridge the gap between what you want your patients to experience and what they actually do experience!.”
Jessica Bush, MHA, RN, BSN, CPXP, CAPA, CPC
Founder & CEO of Real Change RN & PX Leadership Academy
Joanne Whiteside BA, PCC
Instructor | Coach | Consultant
Joanne is an International Coaching Federation (ICF) Professional Certified Coach and founder of Life Untethered Coaching. She is an expert in group coaching and facilitation with 4 decades of experience leading groups and individuals toward personal growth, enhancing leadership skills and radically upgrade their sense of confidence, wellbeing and accessing their inner resilience, with a particular focus on nurses and nurse leaders since 2020.
Marlene Sidon, FACHE
Instructor | Coach | Consultant
Marlene Sidon, Principal of Service Quality Solutions LLC, began her career as a Registered Respiratory Therapist. With 30+ years in hospital, ambulatory, and home care settings, she is a board-certified healthcare leader, Fellow of the American College of Healthcare Executives, Certified Patient Experience Professional, and Lean Six Sigma Black Belt. Passionate about enhancing patient, provider, and team experiences, she integrates clinical and leadership perspectives, prioritizing customer needs in improvement processes.
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