Workshops From Real Change RN

Empty space, drag to resize

Featured Workshop: Implicit Bias in Healthcare

For ALL Healthcare Professionals (Fulfills Michigan’s LIVE Interactive Law Requirements)
This continuing education session, created by a medical professional for medical professionals, explores the impact of implicit bias in patient care. Learn to recognize common biases, understand their effects on healthcare access and delivery for diverse populations, and develop strategies to enhance self-awareness and patient outcomes.
Engage in an eye-opening conversation that equips you with practical tools to provide more equitable, effective care.
Write your awesome label here.

Elevating Care: The 5 Pillars of a Five-Star Patient Experience

As healthcare evolves, Ambulatory Surgery Centers (ASCs) must prioritize patient experience to maintain a strong reputation. With OAS CAHPS public reporting launching in 2025, patients will evaluate ASCs much like they do products—by comparing star ratings. Achieving a 5-star rating requires excellence in leadership development, employee engagement, coaching, accountability, and best practices. This workshop provides actionable insights to enhance patient experience, strengthen workplace culture, and improve retention of both staff and patients. Join us to learn how to integrate these key elements and position your ASC as a leader in exceptional care.
Write your awesome label here.

Empowering Teams: Strategies for Employee Engagement in Ambulatory Surgery Centers

Employee engagement is essential for a thriving workplace and better patient outcomes in Ambulatory Surgery Centers (ASCs). Engaged teams drive higher productivity, job satisfaction, and retention, reducing turnover and recruitment costs.
To build a committed workforce dedicated to exceptional patient care, ASCs can implement strategies such as:
✔ Professional Development
✔ Recognition Programs
✔ Stay Interviews
✔ Effective Communication
✔ Leadership Visibility
✔ Healthy Workforce Initiatives
This workshop provides actionable strategies to strengthen engagement, empower teams, and enhance the overall patient experience.
Write your awesome label here.

Leading with Impact: Practical Strategies for Effective Leadership

This workshop delves into the core elements of effective leadership, focusing on self-leadership, team dynamics, and interpersonal relationships. Participants will explore their leadership legacy, identify key qualities of successful leaders, and develop strategies to:
✔ Build strong relationships
✔ Enhance employee engagement
✔ Communicate effectively
By the end of the session, attendees will leave with actionable plans to elevate their leadership, foster growth, and lead with confidence.
Write your awesome label here.

Empowering Change: The Role of Coaching and Accountability in Healthcare Leadership

In today’s fast-changing healthcare environment, effective leadership is key to fostering a culture of accountability and excellence. This interactive workshop equips healthcare leaders with practical coaching techniques to enhance leadership skills and drive success.
Participants will learn to:
✔ Promote open communication & constructive feedback
✔ Implement goal-setting strategies for team growth
✔ Cultivate accountability through clear expectations & performance monitoring
Through case studies and role-playing, attendees will gain actionable insights to strengthen leadership, improve team dynamics, and enhance patient outcomes.
Join us to transform your leadership approach and build a thriving, high-performance healthcare team.
Write your awesome label here.

Nursing Leadership: 12 Week Virtual Coaching Program

Great leaders shape workplace culture, drive engagement, and retain top talent. This 12-week virtual coaching program equips leaders with the essential skills to build high-performing teams and reduce costly turnover.
Participants will develop expertise in:
✔ Finding Their Leadership Style
✔ The Art of Communication
✔ Coaching & Accountability
✔ Interviewing & Hiring for Fit
✔ Employee Engagement & Retention …and more!
With turnover costing companies $660K–$2.6M annually, reducing employee attrition is critical for long-term success. This program provides 7 proven retention strategies to help leaders foster a thriving culture, keep top talent, and strengthen their bottom line.
Invest in your leadership—start making an impact today!
Write your awesome label here.

Executive Training: Leadership & DISC

The 21 Irrefutable Laws of Leadership – Interactive workshop to elevate your leadership skills. Learn powerful principles of influence, empowerment, intuition, and legacy to boost your career success.
DiSCover Communication – Improve workplace communication by understanding DISC styles. Take your own assessment and learn how to interact effectively for better teamwork and smoother results.
Write your awesome label here.

Staff/Patient Communication: What every patient wants to know

This workshop enhances soft skills and teaches the AIDET™ patient communication technique, empowering staff to consistently meet patient expectations.
Write your awesome label here.

Staff HCAPHS/OAS CAHPS Training

Mastering the Patient Experience – This workshop covers CMS-mandated patient experience survey questions and provides staff with tailored tips and strategies to consistently achieve top scores.
Write your awesome label here.

Service Recovery: Critical Conversations

This workshop teaches effective strategies to de-escalate angry customers, improve communication, and resolve difficult situations independently.
Write your awesome label here.

More From Real Change RN

Empty space, drag to resize

Coaching

Transform your Ambulatory Surgical Center (ASC) with expert Patient Experience Coaching from PX Leadership Academy. Our personalized coaching services help executives and healthcare professionals improve OAS CAHPS scores, enhance patient satisfaction, and implement proven strategies for operational success. Led by experienced Patient Experience Consultants, our tailored approach provides the insights and skills needed to lead with confidence. Elevate your ASC today—because better leadership means better patient care.

Empty space, drag to resize

Courses

Real Change RN’s PX Leadership Academy offers ASC-specific online courses designed to elevate Patient Experience and improve OAS CAPHS scores. Our targeted training equips your staff with the skills and strategies needed to enhance patient interactions, foster a culture of excellence, and achieve measurable improvements in patient satisfaction. Unlock the potential of your Ambulatory Surgical Center with expert-led courses that drive real change in both care delivery and outcomes.

Empty space, drag to resize
Empty space, drag to resize

Consulting

PX Leadership Academy provides specialized Patient Experience Consulting to help Ambulatory Surgical Centers (ASCs) improve OAS CAHPS scores, enhance patient satisfaction, and optimize operations. Our expert consultants offer personalized coaching, executive guidance, and data-driven strategies to elevate the patient journey. Whether you're looking to refine workflows, train staff, or implement best practices, we help ASCs deliver exceptional care and achieve lasting success.

Created with